Delivery Time: Since all our products are custom made, the delivery time will vary for each product anywhere from 12 to 15 business days.
Since Fadcloset ships worldwide, we are not responsible for custom duties or fees (if they are applicable in your country).
We ship via USPS, UPS, DHL Express, DPEX Worldwide Shipping, FedEx and Skynet.
Purchases are valid for exchange, store credit, or refund within 30 calendar days of receipt.
All returned or exchanged items must be unwashed, unworn, free of any odors and undamaged, with all tags attached. We only accept returns of unused and undamaged items.
*Custom sized orders are non-refundable as they are made to your provided measurements.
*Clearance items, BOGO, custom items and items under $100 are not eligible for free returns/exchanges, customer will be responsible for return shipping.
*Blowout items are no eligible for return, exchanges or refunds.
Returns & Exchange Process:
To begin your return, please email us at firstname.lastname@example.org with the following information:
You will be required to provide your order number and an email address associated with the order
Select the reason for the return
Chose the type of return (Exchange, Return to Original Payment or Store Credit)
If you are submitting a request for an exchange, please make sure to mention the size for the exchange.
Upon submission of the request, you will be provided an RMA number via email. It takes about 1 to 2 business for us to process the request. Once the request is processed, you will be provided instructions within 24 hours to mail the item back to us.
Refunds (Return to Original Payment)
You can expect to receive your refund within 7 to 8 business days from receipt of your item. In many cases the you will receive a refund sooner, but we estimate 7 to 8 business days based on these factors:
Item inspection at our returns facility (up to 3 business days)
Processing from your financial institution (up to 5 business days)
Instructions will be provided upon completing the RMA request.